Premium differentiator · Core Ops
Every minute matters. We track them all.
A parallel track for out-of-hours, urgent, and safety-critical jobs with hard SLAs, auto-escalation, and a red-alert channel in Slack/Teams. This is the reason large accounts pick Fixli.
- Separate `emergency_jobs` pipeline with red-flag styling across the platform
- Built-in SLA watcher + `emergency_escalation_scheduler`
- Auto-notify on-call operatives via push + SMS (optional Twilio)
- Acknowledge / Accept / Resolve workflow with full audit trail
- Emergency analytics — median response time, first-time-fix rate
https://app.fixli.ioLIVE
Deep dive
Escalation ladders that actually fire.
If the first assignee doesn't acknowledge within your configured window, the job auto-escalates to the next tier. No more 3am phone-tag.
https://app.fixli.io/settings/escalationLIVE
Escalation ladder
0–10 min
Tier 1 — First call
Jay Patel
10–25 min
Tier 2 — Escalation
North Heat Ltd (on-call)
25+ min
Tier 3 — Hard escalation
Duty Manager + SMS
Ready when you are
Ready to ship emergency response?
7-day free trial. No card required. Migrate your existing jobs and suppliers in one afternoon.